SHIPPING & RETURNS

Shipping:

Complimentary UK Delivery: We are delighted to offer free delivery for all orders within the United Kingdom, ensuring a seamless and cost-effective shopping experience for our valued customers.

Efficient Shipping Methods: Our commitment to efficiency means we select the fastest and most reliable shipping methods, so your items arrive swiftly and safely.

Signed-for Services: For added security, our couriers provide signed-for services, ensuring your items are delivered directly to you and acknowledged upon receipt.

Real-time Notifications: We keep you in the loop with real-time notifications, alerting you when your items are on their final leg of the journey to your doorstep.

Order Tracking: With courier and tracking information sent directly to your email, you can monitor your order’s progress from dispatch to delivery.

Weekday Delivery Schedule: We schedule deliveries on weekdays, from Monday to Friday, to accommodate your routine and ensure you receive your order at the most convenient time.

Bespoke Product Delivery: For items that are custom-made or have special requirements, we provide clear communication regarding any extended delivery times, especially during busy seasons.

Safe Packaging: Our packaging standards are designed to protect your items during transit, reducing the risk of damage and ensuring they arrive in pristine condition.

Delivery to Remote Areas: We strive to reach all corners of the UK, extending our delivery services to even the most remote areas to serve all our customers.

Customer Support: Our dedicated customer support team is always on hand to answer any delivery-related questions and provide assistance whenever needed.

Returns:

14-Day Return Policy: Our return policy allows you to return or exchange items within 14 days of receipt, giving you ample time to make a decision.

Full Refund Guarantee: We offer a full refund, excluding the original delivery charge, for all items returned within the policy period, ensuring your satisfaction.

Unused Condition: To qualify for a return, items must be unused and in the same condition as when you received them, including their original packaging.

Documentation Included: Please include any enclosed documentation when returning an item, as this helps us process your return more efficiently.

Return Dispatch: Items must be dispatched for return within the 14-day window, and we encourage you to notify us if there are any delays or issues.

Customer Responsibility: The cost of returning an item is the customer’s responsibility, but we aim to make the process as straightforward as possible.

Refund for Faulty Goods: If you receive an item that is faulty, we will refund the delivery charges as part of our commitment to delivering quality products.

Easy Exchange Process: Our exchange process is designed to be user-friendly, allowing you to swap items with minimal hassle.

Quality Assurance: We conduct thorough inspections of all returned items to ensure they meet our high-quality standards before being restocked or replaced.

Return Address Confirmation: Always use the provided return address for all returns and exchanges to ensure your items are correctly processed and accounted for.

Return Address:

38A Westmead Windsor

Post Code: SJ43NL

Contact Info: +44 7845 808412